Refund policy

Return & Refund Policy – Avira 
At Avira, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

• We accept returns within 7 days of delivery.
• The item must be unused, unwashed, and in original condition, with all tags and original packaging intact.
• Returns are accepted only if the product is damaged, defective, or incorrect.

2. Non-Returnable Items

We do not accept returns for:

 

• Used or damaged products (not caused during delivery)
• Products returned after 7 days of delivery.
• Products without original packaging or tags.

3. Damaged or Wrong Product

 If you receive a damaged, defective, or wrong item:

• Please contact us within 24 hours of delivery.
• Share clear photos or videos of the product and packaging for verification.
• After verification, we will arrange a replacement or refund.
  

4. Refunds

• Once your return is approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used at checkout.
• Shipping charges (if any) are non-refundable, unless the return is due to our mistake.

5. Exchange

• Exchanges are allowed only for damaged or wrong products, subject to stock availability.

6. Return Shipping

• If the return is due to our error (damaged/wrong item), we will bear the return shipping cost.
• In all other cases, the customer will be responsible for return shipping charges.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, cancellation is not possible.

8. Contact Us

For any return or refund queries, please contact us at:
📧 Email: support@avira.net.in
📞 Phone/WhatsApp: +919619633179